Terms And Conditions - MEIDE - Our Terms of Service Explained.

TERMS AND CONDITIONS OF USE

This is an elaboration of the terms of service (a.k.a. terms and conditions of service) of MEIDE.SG / MEIDE SERVICES. The term “MEIDE SERVICES” refer to the entire company or business. The term “MEIDE SERVICES” may be used interchangeably with “MEIDE”, or “MEIDE.SG”. All these are our trade names. For more information on our registered name and UEN, kindly contact our business administration via email specifying your full detailed reasons and intentions. For avoidance of doubt and total clarification, the term or name “MEIDE”, “MEIDE.SG” or “MEIDE SERVICES” is not our registered business name as of date. They are our trade names. For our Privacy Policy, please click here. Do note also that by using our online services and website, Google Privacy Policy and Terms of Service also apply.

“MEIDE SERVICES” (including, but not limited to the website “MEIDE.SG”) provides matchmaking services that matches various home service providers – including but not exclusively limited to, cleaners, part time maids, plumbers, repairman, electricians, movers, babysitters and handyman services – to home dwellers, residents and owners – or otherwise known as customers or client. It is important to note that MEIDE.SG is not a cleaning business. We do not provide cleaning directly from MEIDE.SG. Instead, we are an online marketplace that matches service providers, clients and corporate or business partners. Any term used that may be related to cleaning businesses, companies or services, by any chance, is not used for the intention to imply, directly or indirectly, in any way, that MEIDE SERVICES is a cleaning business. These includes, but are not limited to, “MEIDE Cleaner(s)”, “MEIDE Cleaning Services” and “MEIDE Part Time Maid”. For instance, the term “MEIDE Cleaner” means a cleaner engaged by MEIDE (such as a freelance cleaner), that is matched to a customer. Any service that MEIDE SERVICES or its service providers provide is subjected to the Terms and Conditions in the remainder of this article. Usage of MEIDE SERVICES means automatic acceptance of the Terms and Conditions herein. The word or phrase “service provider” will refer to those offering their service, directly or indirectly, via MEIDE SERVICES. The word “customer” or “client” refers to those who engage in any form of dealings or communications with MEIDE SERVICES.

By using this Website, you agreed to accept all terms and conditions written in here. You should not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Please read these Terms and Conditions attentively. Your access to and usage of MEIDE SERVICES is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms are applied to all users, visitors and others who access or use this Website. You agree that using the Site as the visitor, viewer or registered member, you must be at least eighteen (18) years of age or older. If you are between thirteen (13) and eighteen (18), you have parental permission to enter into an agreement to accept these Terms and to use MEIDE SERVICES.

Continuation of Terms and Conditions Of Use

1. Quality of Service
  1. MEIDE SERVICES does not guarantee that the services provided will match all the requirements and expectations of the customer all the time.
  2. In addition to the services provided by service providers and MEIDE SERVICES, the home dwellers, environmental factors, timing, and logistical availability are just as crucial in ensuring the quality of service provided matches demands and expectations of the customer.
  3. Customers are liable to pay MEIDE SERVICES all fees according to the latest and final price or fees that was agreed upon, whether in verbal, text, invoice, or contract form.
  4. Payment is required to be made in full prior to the commencement of service, upon arrival of service provider at the location agreed upon, or receipt of official invoice or contract, whichever is the earliest.
  5. Cancellation or modifications of services may be allowed at the customer’s request, subject to additional fees set out by MEIDE SERVICES.
  6. Customers may contact MEIDE SERVICES for feedback regarding their experiences with the service providers. We will continually collate feedback to grade and review our service providers so as to improve our quality of service towards the customers and clients.
  7. MEIDE SERVICES is purely a matchmaking service platform, to facilitate the matching of service providers (who are associated with MEIDE via a contract for service), to customers or clients.
  8. MEIDE SERVICES shall not be held accountable or liable for any damages or disputes arising from the work carried out service providers or interactions between service provider(s) and customer(s).
Payment, Service Fees and Commission
1. MEIDE SERVICES may charge service fees for clients or service providers using its services.
2. By using MEIDE, clients are required to assist MEIDE SERVICES in ensuring that payment is always made to MEIDE SERVICES directly and not paid in other forms or methods not prescribed by MEIDE SERVICES.
3. Payment should not be made to the service providers directly as this may result in double payment, wrong amount paid, default of payment, and other problems not exclusive to the aforementioned.
4. Official invoice or contract or agreements can be emailed to clients upon request. Additional fees may apply for such requests if applicable. Payment always be made immediately in full prior to the commencement of service, upon arrival of service provider at the location agreed upon, or receipt of official invoice or contract, whichever is the earliest.
5. MEIDE SERVICES cannot guarantee the provision of any services prior to full payment. Instructions in detail for payment can be obtained from either the official invoice, contract of via communication with our personnel during our official working hours.
6. All payment receipts, transaction records would need to be kept by the customer for safekeeping, in the rare events of dispute, transaction errors, or official investigations. It is the responsibility of the customer to ensure that payment is made without delay via the exact payment methods instructed by MEIDE SERVICES.
7. Late payment fees may be imposed for certain clients or delays caused by the client, due to the consequences of payment issues with either service provider or MEIDE SERVICES.
8. Additional administrative charges may also be imposed upon if the client suggests alternative payment methods that are not prescribed by MEIDE SERVICES.
9. All payment, fees and commission received by MEIDE will be kept track of, and in an event whereby there is a surplus or positive balance in any account(s), MEIDE will keep track of this balance.
10. Any surplus or positive balance in any account(s) will expire and be forfeited, at the end of 6 calendar months of non-usage, starting from the date of the receipt of payment from MEIDE.
11. All payments are only considered received upon explicit acknowledgement of the receipt of amount of monies by MEIDE. For the avoidance of doubt, any payments made to MEIDE are NOT considered RECEIVED, even with screenshots, transaction documents, invoices or the like evidence. This is because transactions may be mishandled, spoofed, falsified, future-dated, disrupted, void, or delayed before the full amount of money is received by MEIDE.
12. All bank fees, transaction fees, exchange rate costs, and administrative fees are to be fully borne by the client(s) or service provider(s). We espouse using only local banks and via immediate transfer methods (such as FAST, PayNow or PayLah). MEIDE is unable to advise upon the transaction costs, timeline(s) or other details with regards to payment channels or modes used, as these are not within our control or scope of work.
13. All payment, fees and commission are, by default, non-refundable and non-transferrable.
Service Provision Schedule, Cancellation and Postponement
1. Payment(s) MAY be made to service provider(s) at various date(s) and/or timings according to the discretion of MEIDE, but is/are generally done once the service session(s) by the service provider(s) is/are considered to have been completed.
2. MEIDE will strive to check in via online means, for feedback, with either the service provider(s), the client(s), or both whenever a/multiple service session(s) is/are arranged. However, this is not a guaranteed service from MEIDE. All service session(s) including cleaning, babysitting and all other service(s) are considered to have taken place and completed as per the date(s), timing(s), and location(s) recorded in MEIDE database. It is the sole responsibility of service provider(s) and client(s) to inform MEIDE of any changes or potential changes, to any details, such as the date(s), timing(s), duration(s), location(s), or other detail(s), of the service. Every single service provider(s) and/or client(s) are thus each also strongly advised to alert MEIDE immediately upon awareness of such change(s) or potential change(s).
3. The exact date, timing and venue or address of the service will be confirmed by MEIDE SERVICES in any form of communications with the customer and the service provider, except in the cases whereby the service provider and the customer communicated directly with each other.
4. In such exceptional cases whereby the service provider and the customer communicated directly with each other, MEIDE SERVICES will not be liable and will neither impose any additional fees, charges, nor reduce or waive any amount or charges.
5. Otherwise, should there be any change in the schedule, date, start time, end time, or location, as a result of factors involving the customer, whether partial or wholly, additional administrative charges may be imposed by MEIDE SERVICE on top of the price agreed upon. Such changes will only incur additional charges if they occur upon or after the arrival of service provider at the location agreed upon, after the receipt of official invoice or contract, or less than 72 hours before the commencement of service, whichever is the earliest.
6. It is assumed that the entire duration of the service is comprised of work, the price agreed upon between MEIDE SERVICES, its customers and service providers, covers the entire duration of the service, agreement and contract. Any “break time” or “rest time” is entirely the discretion of any mutual consensus between service provider and customer during their interaction. MEIDE SERVICES will not be liable for such “breaks” or “rests” and the price agreed upon, even if the service provider was having “break” or “rest” time during the working duration, would remain unchanged.
7. The administrative charges for cancellation, postponement or change in schedule may be commensurate to, or even exceed the original payment amount agreed upon or payment amount already paid. As a result, because the customer may end up paying the full amount without obtaining the services desired, we strongly discourage against change in schedule, cancellation or postponement of services as defined in this article.
8. There is a no refund policy with MEIDE. In the event that the change in schedule, postponement or cancellation originates directly from MEIDE SERVICES, and with absolutely no involvement or responsibility from the part of the customer or service provider, MEIDE SERVICES may attempt to facilitate compensatory procedures for clients. Although there is a “no refund policy”, MEIDE may attempt to facilitate a monetary reimbursement of up to a maximum of only 100% of the price agreed upon if the amount has already been paid and up to its discretion on a case by case basis. This reimbursement or compensation is not guaranteed. MEIDE SERVICES would not be liable to pay any additional fees or compensation beyond this. Details on our rationale for “no refund policy” and possible exceptions to it, can be found here.
Change of Service Provider
1. The customer may request for change of service provider at any point of time, subject to the terms and conditions laid out in this article.
2. This change may be subjected to fees and charges by MEIDE SERVICES.
3. A change of service provider upon or after the arrival of service provider at the location agreed upon, after the receipt of official invoice or contract, or less than 72 hours before the commencement of service, whichever is the earliest, may incur additional surcharges.
4. MEIDE SERVICES will have the final say as to what percentage of the service provider fees will be taken as commission.
Delivery of Service and Unethical Clients
1. While MEIDE SERVICES strive to provide the best services to all clients, we cannot guarantee that clients will have all their requirements and expectations met, due to varying work methodologies and processes by different service providers.
2. Our services will be considered fully delivered once clients agree to engage our services, and clients are fully liable to pay MEIDE SERVICES according to the official invoice, contract or latest communications made by MEIDE SERVICES.
3. Clients who fail to make payment as prescribed in our terms and conditions and official invoice or contract may be subjected to one or more, but not exclusively limited to, the following:
  1. Administrative fees to cover costs incurred in trying to recover payment due and debts;
  2. Sharing of personal information to all partnering agencies;
  3. Lawsuit & Tribunal of Small Claims;
  4. Filing Police Report;
  5. Passing the invoice to private debt collectors;
  6. Blacklisting including releasing your full particulars in any form of media online or offline.
4. Unless explicitly approved in written form beforehand by our company, no form of unauthorized audio or video recordings is permitted, throughout the entire duration of the engagement of our service(s). This is to protect the privacy and rights of our staff and service providers. Should there be any form of recordings present or active, our company, staff, or service provider(s) reserve all rights to immediately terminate our service(s) without any form of compensation or refunds. This is especially so if the recording(s) were done without prior explicit approval from us. Some examples of forms of recordings are: existing or new CCTVs in the premises or vicinity, mobile devices capable of recording, and other audio or video recording devices. Additionally, our company, staff and service providers reserve all rights to pursue compensation and corrective actions (such as ensuring all unauthorized recordings are permanently and irretrievably deleted from all software and hardware), whether via legal means or not, for any unauthorized recordings throughout the entire duration of our engagements with the client(s).
Limitation of liability and indemnification
1. MEIDE Services does its best to ensure that all information on the Website is accurate. If you find any inaccurate information on the Website, please let us know by sending an email and we will correct it, where we agree, as soon as practicable. As we mostly rely on information submitted by users, clients and service providers, we cannot guarantee the details and other information about all these parties. MEIDE Services does its best to provide good and accurate cleaning and home solution services. However, no one is secured from human error, for example, in the case of error in cleaning details, address, phone number, invoice details, pricing, etc.
2. MEIDE SERVICES gives no warranty or assurance about the content of the Website. As the Website is under constant development, its contents may be incorrect or out-of-date and are subject to change without notice. While we make every effort to ensure that the content of the Website is accurate, we cannot accept liability for the accuracy of all the content at any given point in time.
3. MEIDE SERVICES makes every effort to ensure that its computer infrastructure is a virus- and error-free but does not warrant that any content that is available for downloading from the Website does not contain viruses, infection or other code that has destructive or contaminating properties. You are responsible for carrying out sufficient procedures and virus checks (including anti-virus and other security verifications) to gratify your particular requirements for the accuracy of information output and input.
4. Neither MEIDE SERVICES nor any of its clients, service providers, employees, sub-contractors and agents shall be liable to you or any other party for any loss, demand, damages or claim whatsoever (whether such loss, demand, damages or claims were known, foreseeable, or otherwise) arising in connection with or out of the usage of the Website or information, materials or content included on the Website.
5. MEIDE SERVICES will try to provide clients and service providers with the best match possible, but due to varying factors, we cannot guarantee good/best results. While we will try to resolve conflicts between parties, we hold no legal liability for problems and disputes that arise. Neither MEIDE SERVICES nor any of its clients, service providers, employees, sub-contractors and agents shall be responsible for any quarrels, clashes, crime, which may happen between the clients and service providers during the process of booking and process of service being rendered or realised.
6. In no event shall MEIDE SERVICES or any of its clients, service providers, employees, sub-contractors and agents be liable for any indirect or consequential damage or loss including, without limitation, any;
  - – loss of actual or anticipated profits (including loss of profits on contracts);
  - – loss of revenue;
  - – loss of business;
  - – loss of opportunity;
  - – loss of anticipated savings;
  - – loss of goodwill;
  - – loss of use of money or otherwise
  - – loss of reputation
  - – loss or damage to or corruption of data,
7. and whether or not advised of the possibility of such demand, claim, loss, damages or loss and arising in tort (including negligence), contract or otherwise, to the fullest extent that is allowed by law.
8. The Website provides hypertext links to other sites operated by other services. The usage of such a links means you are leaving the Website. MEIDE SERVICES takes no responsibility for and gives no warranties, endorsements, guarantees or representations in respect of, linked sites. We are not liable for the privacy practices, nor do we accept any responsibility in connection with the information of, such websites, including those of our group entities, which will in some cases have their privacy policies tailored to the particular business practices and similar industrial/business sectors in which they operate.
9. We are not a publisher of content supplied by third parties and users of the internet. Any offers, services, statements, advice, opinions, or other content that is available by third parties, including information of providers, or users, are those of the authors or distributors and not of us. We do not necessarily endorse nor are we liable for the accuracy or reliability of any content made on the Website.
10. The information on the Website is not directed to address your particular demands. Such information does not constitute any form of recommendation or advice by our service and is not intended to be relied upon by you in creation (or refraining from creation) any specific decisions. You should take your advice and make specific inquiries and independently verify any information before relying upon it.
11. At the request of clients, service providers, subcontractors, agents or other parties, we may need to specify ethnicity, nationality, gender or race preferences in the jobs or marketing messages we send out via various communication channels. This is purely due to the parties’ specified preferences and not MEIDE initiative or intention. We are fully supportive and cooperative with TADM guidelines. We do not encourage or condone any form of bigotry or racism – clients that request for specific preference, eg. gender or race are expected to provide valid reasons (for instance, if they are not able to be home to supervise, and has young female subjects at home thus preferring local females for personal reasons).
12. You agree to defend, hold and indemnify MEIDE SERVICES, its directors, agents, officers, employees, clients and service providers, and third parties, for any costs, losses, liabilities and expenses (including reasonable fees) relating to or arising out of users use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this contract or your breach of any third parties rights, or your violation of any applicable laws, rules or regulations. MEIDE SERVICES reserves the right of assuming the exclusive defence and control of any matter otherwise subject to indemnification by a user, in which event the user will fully cooperate with MEIDE SERVICES in asserting any available defences.
Intellectual Property Rights
1. The Website’s owner and its licensors own all the intellectual property rights and materials involved in this service. You are admitted to the site only for using the material displayed on this Website.
2. As a condition of your use of the Website, you warrant to MEIDE SERVICES that you will not use the Website for any reasons that are illegal or prohibited by these Terms. You may not use the Website in any manner, which could disable, overburden, impair, or damage the Website. You may not attempt to obtain any materials or information through any methods that are not available or provided by our service.
3. All content that is a part of the Site, such as images, logos, graphics, text as well as any software used on the Site, is the property of MEIDE SERVICES and is protected by copyright and other applicable laws. You agree to follow all copyright and other proprietary notices or other limitations that are in any content and will not make any changes thereto.
4. You will not publish, modify, transmit, reverse engineer, participate in the transfer or sale, or in other way use any of the content, in whole or in part, found on the Website. You are not entitled to make any unauthorized use of any protected content, and in particular, you will not delete or change any proprietary rights or attribution notices in any content. You have to use protected content solely for your personal use and do not let any other persons use the described content without the prior written permission of MEIDE SERVICES or the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, implied or expressed, to the intellectual property of MEIDE SERVICES or its licensors except as expressly authorized by these Terms.
Restrictions and obligations
1. Some areas of this service are restricted from being accessed by you and we may further restrict access to you to any areas of this service at absolute discretion. Any user ID and password you may have for this Website are confidential, and you must respect confidentiality as well. You agree that you will follow, without limitation, all applicable international, national and local laws and regulations concerning your usage of the service and not inhibit the usage and enjoyment of the service by other users or with the operation and management of the Website.
2. You shall provide accurate, authorized, complete, and true information when providing materials or information on the service, including, without limitation, information required to be provided through MEIDE SERVICES forms. This includes all online and offline forms including, but not limited to, registration, booking and contact forms. This also includes any certificates, documents, or photos that you upload to our website, to our Google forms, or send to us or any of our coordinators or service providers via WhatsApp, email or other various channels. If you submit any inaccurate, false, unauthorized, incomplete or untrue information or you do not meet our criteria as a client, member or service provider, MEIDE SERVICES reserves the right to terminate your use and access to the Website temporarily or permanently. You warrant that you will not impersonate any others, whether actual or fictitious, when using the service, or defame or otherwise harm any party through your use of our service.
3. MEIDE SERVICES also reserves the right not to provide services for clients or service providers or agents or third parties without reason. Accessing the Website is forbidden from territories where the Service or any Content is illegal; you are responsible for compliance with local laws.
  – fraud or fraudulent misrepresentation; or
  – the tort of deceit; or
  – any other liability which may not be limited or excluded by law.
Website Rules and Conduct
1. The Service is available only for your own personal, non-commercial use. You shall not use the Service for any purpose that is prohibited by these Terms and Conditions of Use. You shall not (and shall not permit any third party to) either (a) take any action or (b) post, submit, link, upload, download, to or otherwise distribute or facilitate distribution of any content on or through the Service, that:
  – infringes any patent, trademark, trade secret, copyright, a right of publicity or another right of any other person or entity;
  – is unlawful, abusive, threatening, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, obscene, offensive, or profane;
  – involves commercial activities and sales without MEIDE SERVICES’s prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes;
  – impersonates any person or entity, including any employee or representative of MEIDE SERVICES.
  You also shall not (directly or indirectly):
  – take any action that may impose or imposes (as determined by MEIDE SERVICES in its sole discretion) an unreasonable or disproportionately large load on MEIDE SERVICES’s (or its third party providers’) infrastructure;
  – interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service;
  – bypass any measures MEIDE SERVICES may use to restrict or prevent access to the Service (or other accounts, networks or computer systems connected to the Service);
  – Reverse engineering the Service
  – decompile, reverse, decipher, disassemble engineer or otherwise attempt to derive any software code or underlying algorithms of any part of the Website, except to the limited extent Singapore or other applicable laws specifically prohibit such restriction;
  – translate, modify or otherwise create derivative works of any part of the Service; or
  – distribute, lease, copy, rent or otherwise transfer any or all of the rights that you receive hereunder.
2. MEIDE SERVICES reserves the right to remove any content from the Website or another feature of the Website at any time, for any reasons or no reason at all.
3. You shall abide by all copyright notices, information, and restrictions contained in any Content accessed through the Service. You shall not license, rent, publicly display, adapt modify, sell, create, distribute, copy, reproduce, transmit, publicly perform, publish, edit derivative works from, or otherwise exploit any content or third party submissions or other proprietary rights not owned by you:
  (i) without the consent of the respective owners or other valid right and
  (ii) in any way that violates any third party right.
  Deleting your Account affects all data associated with that account and any services you use. You understand that all your notes and information will be deleted.
  Please be aware that the service or other features of the Website may contain, or direct you to services with content that some people may find offensive or inappropriate.
Use of communication services
1. The Site may contain chat areas (blog), news groups, communities, forums, calendars, personal web pages, and/or other message or communication facilities created to enable you to communicate with the public at large or with a group (communication services). You adhere to use these communication services only to send, receive and post material and messages and that are proper and related to the particular communication service.
2. By way of example, and not as a limitation, you agree that when using a communication service, you will not: harass, abuse, stalk, threaten, defame or otherwise violate the legal rights (such as rights of privacy and publicity) of others; post, distribute, upload, publish any inappropriate, defamatory, infringing, obscene, indecent or unlawful material, information, name or topic; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; advertise or offer to sell or buy any goods or services for any business purpose, unless communication service specifically allows such messages.
3. MEIDE SERVICES has no obligation to monitor the communication services. We do not control or endorse the content, messages or information found in any communication service and, therefore, MEIDE SERVICES specifically disclaims any liability in the matter of the communication services and any actions resulting from your joining in in any communication service. Managers and hosts have not authorized spokespersons of MEIDE SERVICES, and their views do not necessarily reflect those of MEIDE SERVICES.
4. MEIDE SERVICES reserves the right to review materials posted to a communication service and to remove any materials in its sole discretion. We have the right to terminate your access to any of the communication services at any time without notice for any reason whatsoever.
Arbitration
1. If any one or more parties are not able to overcome any dispute between them arising out of or concerning service’s Terms and Conditions of Use, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such conflict shall be overcame only by final and binding arbitration or a similar arbitration service selected by the parties, in Singapore. The arbitrator’s award is final, and judgment is to be entered upon it in any court having jurisdiction. If any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall is entitled to recover its costs and reasonable fees. User agrees to arbitrate all disputes and claims in regards to these Terms or any conflicts arising as a result of these Terms, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions.
Modification of Terms
1. MEIDE SERVICES reserves the right, at its sole discretion, to change or substitute the Terms and Conditions. It is your responsibility to scan the Terms and Conditions periodically for modifications. Your continued usage of the Services following the posting of any modifications to the Terms and Conditions will be subject to the new Terms and Conditions.
Miscellaneous
1. Unless otherwise specified herein, this contract constitutes the entire agreement between you and MEIDE SERVICES concerning the Website, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and MEIDE SERVICES with respect to the Website. A printed version of this agreement and any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or be relating to this agreement to the same extent and subject to the same conditions as other documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Disclaimer

MEIDE SERVICES will try to provide clients and customers with the best match possible, but due to varying factors, we cannot guarantee flawless matching, and meeting of all demands and expectations, all the time. While MEIDE SERVICES will try to resolve conflicts between customers and service providers, we hold no legal liability for problems and disputes that arise. MEIDE SERVICES reserves the right to terminate or deny services to any party at any time. MEIDE SERVICES reserves the right to amend these terms and conditions at any time without any prior notice.