“We offer the BEST Home Cleaning Services!”
“Lowest Price in Singapore!”
“Full Refund if you are UNSATISFIED!”
The list goes on…
In an industry where the market operates majorly as a polyopoly, like Singapore’s Cleaning Services industry, it is no wonder that competitors offer a whole slew of goodies, including a non-exhaustive buffet of cut-throat prices, 50% discounts, one-for-one offers, money-back guarantees, and even free trials! All these, simply to get the coveted customer.
That is, until things turn sour. Expectations are not met. Companies turn defensive and customers turn fiery. All the marketing and advertising gimmicks fall apart and the customer turns to lashing out profanities whilst the company returns accusations of poor communication and refuses refunds. The relationship is lost. The company blames others. The customer promises never to return. A scam unveils itself. But alas, all is swept underneath the carpet in a quick turnaround time. The cycle repeats and a new victim appears soon enough.
Why post about such a topic?
Here at MEIDE, we believe in transparency, dedication and trust. We do not deny that bad encounters can occur, and that not all transactions and deals can go through as perfectly as we wish.
We have had multiple questions from our customers about TRUST. One favourite question is “What if the quality of the cleaning is not good enough?” or “What is the standard is subpar?” or even “What if I am not satisfied?” Not surprisingly, many have had previous bad experiences. Cleaners do not turn up. Agencies are rude. Promises are not kept. Companies have ran away with their customers’ money. All these happen daily and frequently in the market, and that is a fact that one faces when trying simply to find a part time maid or home cleaner!
However, just as we keep our promises to you our customer, we have to be fair to our helpers too and pay them for their work, effort and time. We cherish every customer, every helper, and every transaction that comes through us! We take feedback and any constructive comments very seriously. We operate primarily on a “carrot” scheme for helpers, and an incentive scheme for customers. This means minimising blacklist, penalties and demerit points, and focusing on the good of everyone!
In short, at MEIDE, we do not advocate refunds based on customers proclaiming that “standards are not met” or “the cleaning was not well done”. This does not by any means demean the feedback given. In fact, we take it with utmost respect and importance. We have, for the record, given demerit points, and dismissed cleaners for poor attitude and service already. 😦 We allow for a 100% refund for no-shows and unforeseen events, but the exact expectations of every customer are different and despite the best we try, we cannot guarantee that every expectation is materialised. Nonetheless, if there is any way we or the helpers can improve, we would certainly take heed and work on that. Every customer like you is precious to us and we look forward to your testimonials!
At the end of the day, what promises can MEIDE provide? The truth is, none but one.
And that is us doing our best in accomplishing the goals of both sides! We believe in being dedicated towards not just our customer, but also accountable to our cleaners and helpers. Whilst our customers want a part time helper, our cleaners want to make a honest living. Our goal is to make this deal, efficiently and effectively. And we are dedicated towards making it happen.
In this upcoming series of topics about quality home cleaning services, MEIDE will explore not just the one-sided affair of how a good home cleaning service is, but more importantly, the 10 GOLDEN RULES that all customers, cleaners and agencies should know to make home cleaning services here in Singapore wonderful once again!
In a snapshot, we would like to REASSURE you that MEIDE does not proclaim to be the “Best Home Cleaning Agency” or “Best Part Time Maid Service” in Singapore. Rather, we uphold ourselves as the most trusted, dedicated and efficient agency that goes beyond just signing the deal, but seeing it through, overcoming obstacles, resolving differences, reconciling disputes, and ultimately making the magic happen!
P.S. Our series of health articles on home cleaning will resume next week!